Six core principles governing how v12bet handles the personal data of players in Malaysia
All personal data collection and processing activities at v12bet are fully compliant with Malaysia's Personal Data Protection Act 2010. This means you have clearly defined rights over your data, and v12bet is legally obligated to uphold them.
Your personal and financial data at v12bet is protected by 256-bit SSL encryption — the same security standard used by Maybank, CIMB, and other leading Malaysian financial institutions. No sensitive data is stored in plain text.
V12bet has never sold, and will never sell, players' personal data to any third party for marketing or other commercial purposes. Your data belongs to you – we use it solely to provide and improve v12bet services for you.
V12bet gives you full control over your personal data. You can request access to the data we hold, ask for corrections to any inaccurate information, or request deletion of your data by contacting the v12bet support team at any time.
V12bet only collects personal data that is strictly necessary to deliver the platform's services. We do not gather excessive or irrelevant information. This data minimisation principle ensures your privacy footprint on v12bet remains as small as possible.
In the event of any security incident affecting your personal data, v12bet is committed to notifying affected users within 72 hours of detection — exceeding the minimum requirements of PDPA 2010 — along with details of the steps being taken.
This Privacy Policy outlines v12bet's privacy practices and your rights as a user of our platform. By registering for or using the v12bet platform, you consent to the collection and use of your personal data as described in this document. Please read it carefully and contact us if you have any questions.
This Privacy Policy ("Policy") is published and upheld by v12bet ("we", "the Company"), operator of the online betting platform accessible at v12bet.click. This Policy explains how we collect, process, store, protect, and disclose your personal data when you use the v12bet platform, services, or any products we offer.
This policy applies to all individuals who interact with v12bet in any capacity – including but not limited to registered players, website visitors, and individuals who contact our support team. This policy should be read together with v12bet Terms & Conditions and other related policy documents.
V12bet is fully committed to protecting your privacy. We build and maintain systems, procedures, and policies designed to ensure your personal data is handled responsibly, transparently, and securely — in keeping with the trust and expectations you place in us as your platform of choice.
Legal Basis: The v12bet Privacy Policy complies with Personal Data Protection Act 2010 (PDPA) Malaysia, which is the principal legislation governing the processing of personal data in the context of commercial transactions in Malaysia. The PDPA sets out seven data protection principles that guide all of our data handling activities.
V12bet collects your personal data through various means as you interact with our platform. The following are the categories of data we may collect:
2.1 Information You Provide Directly
This data is collected when you register an account, update your profile, make a deposit, request a withdrawal, or contact v12bet support:
2.2 Automatically Collected Data
When you visit or use the v12bet platform, our systems automatically collect certain technical information to ensure the platform operates correctly and securely:
2.3 Identity Verification Data (KYC)
In compliance with anti-money laundering (AML) regulations and v12bet's operational requirements, we may request additional documents for Know Your Customer (KYC) purposes — such as a copy of your MyKad, proof of address (recent utility bill), or supporting documents for financial transactions. All such documents are stored securely and accessed only by authorised personnel.
V12bet uses the personal data collected solely for the following purposes. We do not process your data for any other purpose without first obtaining your additional consent:
3.1 Service Provision & Management
3.2 Security & Compliance
3.3 Service Improvement
3.4 Marketing Communications (With Consent)
If you have consented to receive marketing communications from v12bet, we will use your email address and phone number to send you information about the latest promotions, bonus offers, and platform news. You may withdraw this consent at any time by clicking the "unsubscribe" link in any marketing email or by contacting v12bet support.
Under Malaysia's PDPA 2010, v12bet processes your personal data on the following legal bases:
V12bet does not sell, rent, or disclose your personal data to third parties for their own marketing or commercial purposes. However, there are certain situations where v12bet may need to share your data with carefully selected third parties:
5.1 Payment Service Providers
To process your deposits and withdrawals, v12bet is required to share relevant transaction details with the applicable payment service providers — including Touch 'n Go eWallet, GrabPay, Boost eWallet, ShopeePay, DuitNow providers, and FPX participating banks. This data sharing is strictly limited to information necessary to complete the transaction and is governed by confidentiality agreements.
5.2 Government Authorities & Law Enforcement
V12bet may be required to disclose your personal data to Malaysian government authorities or law enforcement agencies in the following situations:
5.3 Technology & Service Providers
V12bet works with selected third-party technology service providers to manage certain aspects of the platform — including cloud computing, data analytics, and security support. All such providers are bound by strict data processing agreements and are permitted to use your data only for the specific purposes defined by v12bet, not for their own.
v12bet Guarantee: In all of the above cases, v12bet ensures that data sharing is limited to the minimum necessary, is technically secure, and complies with Malaysia's PDPA 2010. We do not share your data with any third parties outside Malaysia without protections equivalent to those required under the PDPA.
V12bet makes significant investments in security infrastructure to protect our players' personal data. The following are the key security measures we have in place:
6.1 Technical Measures
6.2 Organisational Measures
6.3 Shared Responsibility
While v12bet takes all reasonable steps to protect your data, data security is a shared responsibility. You should also safeguard your v12bet account by using a strong password, not sharing your login credentials, and reporting any suspicious activity to v12bet support promptly.
V12bet retains your personal data only for as long as necessary for the purposes set out in this Policy, or as required by applicable Malaysian law. The following are the retention period guidelines for key data categories:
When data is no longer needed and there is no legal obligation to retain it, v12bet will delete or anonymise it in a secure and irreversible manner.
As a data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by v12bet. To exercise any of these rights, please contact the v12bet support team by email at support@v12bet.click:
You have the right to request a copy of the personal data v12bet holds about you. We will provide this information within 21 days of receiving a valid request.
If the personal data v12bet holds about you is inaccurate or incomplete, you have the right to request a correction. You can update your profile information directly through your account or by contacting our support team.
In certain circumstances, you have the right to request that v12bet restrict how we process your data – for example, while we are verifying the accuracy of disputed data.
You have the right to object to the processing of your data for direct marketing purposes at any time. v12bet will cease such processing as soon as your objection is received.
In certain circumstances, you may request that v12bet delete your personal data. This right is subject to any legal data retention obligations we are required to comply with.
You have the right to request your personal data in a machine-readable format for transfer to another service provider, to the extent permitted under PDPA 2010.
To submit any request relating to your privacy rights, please email support@v12bet.click with the subject line "PDPA Privacy Request", along with your full name, registered phone number, and details of your request. v12bet will verify your identity before processing the request to protect the security of your data.
The v12bet platform uses cookies and similar tracking technologies to enhance your experience, keep your account secure, and understand how players use our platform. The following are the types of cookies we use:
9.1 Strictly Necessary Cookies (Required)
These cookies are essential to the basic operation of the v12bet platform and cannot be disabled. They include session cookies that keep you logged in while using the platform, security cookies that prevent cross-site request forgery (CSRF), and language preference cookies. Without these cookies, the v12bet platform will not function properly.
9.2 Performance & Analytics Cookies
These cookies help v12bet understand how players use the platform — which pages are visited most, where users encounter issues, and how long a typical session lasts. This information is used in aggregated, non-personal form to improve the v12bet platform. You may opt out of these cookies without affecting the core functionality of the platform.
9.3 Functional Cookies
These cookies allow the v12bet platform to remember your preferences and settings – such as your preferred language, display settings, and saved login details (if you select "Remember Me"). They improve the overall usability of the platform.
9.4 Cookie Management
You can manage your cookie settings through your web browser. Most modern browsers allow you to view, manage, and delete stored cookies. Please refer to your browser's help documentation for specific instructions. Please note that disabling certain cookies may affect the functionality and user experience of the v12bet platform.
The v12bet platform is intended for individuals aged 18 years and above only. v12bet takes the protection of children's privacy seriously and does not knowingly collect or process personal data from individuals under the age of 18.
If v12bet determines that personal data belonging to an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who discover that a child under their care has registered a v12bet account are urged to contact us immediately at support@v12bet.click for prompt action.
V12bet applies age verification procedures during registration and conducts periodic KYC checks to ensure the platform is only accessed by legally eligible users.
V12bet reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or technological developments. Any material changes to this Policy will be communicated to you via:
Continued use of the v12bet platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you have the right to close your account before those changes take effect.
The latest version of the v12bet Privacy Policy is always available on this page. We encourage you to check back periodically to stay informed about how v12bet protects your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way v12bet handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:
If you are not satisfied with v12bet's response to your privacy enquiry, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant data protection authority.
This Privacy Policy is the version in effect as of 1 January 2026. It fully supersedes all previous versions of the v12bet Privacy Policy. This document is in English and serves as the official version for all Malaysian users.
Read these other important documents that form part of your agreement with v12bet
Full terms of use for the v12bet platform – covering registration, deposits, withdrawals, bonuses, and game rules.
Read the TermsGuides, self-management tools, and support resources to keep gambling a healthy form of entertainment.
Read the GuideLearn more about v12bet — who we are, our mission, and our commitment to players in Malaysia.
About v12betAnswers to the most frequently asked questions about registration, payments, bonuses, and games at v12bet.
View FAQV12bet protects your privacy with 256-bit SSL encryption, PDPA 2010 compliance, and a strict no-data-sales policy. Register for free and enjoy 500+ games with complete peace of mind.
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